Policies
Return Policy
We want you to be completely satisfied with your purchase. If something isn't right, we'll do our best to make it right. Please read our return policy below or contact us directly with any questions.
30-Day Return Window — 30% Restocking Fee May Apply
Most unused items in original condition can be returned within 30 days of purchase. A 30% restocking fee may apply and will be deducted from your refund where applicable. Contact us first to receive a Return Authorization number before sending anything back.
Return Eligibility
- Items may be returned within 30 days of purchase, provided they are in original, unused condition with all original packaging, manuals, and accessories included.
- A 30% restocking fee may apply to accepted returns. Where applicable, this fee is deducted from your refund at the time of processing.
- A valid proof of purchase (receipt or order confirmation) is required for all returns.
- Items that have been installed, modified, or show signs of use may not be eligible for a full refund.
- Special-order items and custom-configured equipment are non-returnable unless defective.
How to Return an Item
- Contact us by phone or email before returning any item to obtain a Return Authorization (RA) number.
- Package the item securely in its original packaging and include your RA number and proof of purchase.
- Returns can be dropped off in person at our Digby location or shipped to us at your expense.
- Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.
- Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Non-Returnable Items
- Special-order and custom-configured products
- Installed or used electronic components
- Software, charts, and downloadable content
- Items damaged due to improper installation or misuse
- Consumables such as fuses, bulbs, and batteries
- Clearance or final-sale items (marked at time of purchase)
Defective or Damaged Items
- If you receive a defective or damaged item, contact us within 7 days of receipt.
- We will arrange a replacement or full refund at no cost to you, including return shipping.
- Manufacturer warranty claims for defects discovered after 30 days must be handled directly with the manufacturer. We are happy to assist you with this process.
- Do not attempt to repair or modify a defective item before contacting us, as this may void the warranty.
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Questions about a return?
Our team is available 24/7. Call us or send a message and we'll get back to you promptly.